Question 1

What forms of payment are accepted?

Accepted Answer

We accept the following forms of payment:

Cash
Check
Zelle

Question 2

How does Boxtruck Movers LLC take payment?

Accepted Answer

Depending on the type of your move, we offer creative payment structures.

For local moves, we usually have a per hour rate of $115-$130 per hour for two-man crew and $135-$150 per hour for three-man crew.

For labor only, we use the above per hour rates or a negotiated flat, lump sum payment.

For long distance moves, we charge a negotiated flat, lump sum after you have discussed the nature of your move with our team.

For household or commercial cleaning jobs, we charge $150 bi-weekly for two full service 
household cleans. Move out cleans are flat, lump sum payment. Commerical cleaning clients are recommended to call our team to discuss nature of requested services.

Question 3

What is the minimum service time per job?

Accepted Answer

We have a $350 minimum on all jobs.

This can be flexible depending on the situation (ex: moving couple pieces of furniture up the stairs).

Please call to discuss nature of move to get more accurate minimum quote.

Question 4

Are tools and equipment included in the price?

Accepted Answer

Yes! We do charge a one-time for service fees to cover a portion of our expenses which will be determined when we talk about your move.

Question 5

How are damages and associated claims handled?

Accepted Answer

The payout value is job dependent based on the agreed terms and conditions.

All damages must be documented with photographs and be sent over via email in five (5) days post job completion.

Question 6

Can I meet the crew prior to my move or clean?

Accepted Answer

Absolutely! We can arrange an in-person or virtual meeting. You can also request to be placed into a group message for communication purposes during the job.

Question 7

How is the per hour payment structure calculated?

Accepted Answer

We start the clock when we arrive to the start location and end the lock once the final item has been moved. We can provide a copy of the payment calculation upon request.

Question 8

What household items will not be moved?

Accepted Answer

Any item that functions to bear weight of an infant to child aged 10.
Explosive materials
Hazardous materials 
Any item that poses significant health risk to crew

Question 9

How do I get scheduled for my move or clean?

Accepted Answer

Please call or email our team so we can understand the move or clean in greater detail.

If you proceed with us, we will send over our contract for you review which we can go over with you.

Question 10

Are you actively hiring?

Accepted Answer

Yes! We are always in search of great talent. Please contact us to discuss your experience.

Frequently asked questions